Radiology Eng Tech III

Radiology Eng Tech III

Requirements

• Associate’s Degree Preferably in biomedical/Radiology Engineering or a related engineering, math, science, or technology field of study. – required
• 7-9 years – required
• Ability to fulfill installations, upgrades, testing, and/or support requests for radiographic devices and related systems – this includes knowledge of best practices.
• Ability to apply radiographic device and system documentation to a scenario to troubleshoot and resolve a reported issue, as well as determine when new issues arise and escalate them appropriately.
• Ability to communicate and participate in ad-hoc and non-standard requests.
• Ability to be successful at project management of basic to moderately complex radiographic device related projects.
• Ability to adhere to documented process and documentation, but utilize knowledge, experience, and training to resolve issues that are not documented.
• Demonstrated support experience and knowledge of electronics, radiographic device technology and the use of such technology in the course of patient care.
• Functional knowledge of radiographic device testing and calibration technologies.
• Basic knowledge of end use Information Technology.

Responsibilities

• Respond to problems called in and repair the malfunctioning equipment in a timely manner, while resolving the root cause issue rather than the symptom of the issue
• Provide support with radiographic device troubleshooting, configuration and diagnostic tools
• Support enterprise future business growth and the movement and/or expansion of enterprise units
• Excel at providing customer service in all verbal and written interactions with users
• Work as part of a team to meet goals set forth by Information Services management
• Meet or exceeds documented and communicated statistical metrics that drive overall departmental performance
• Take ownership of issue and incident resolution
• Provide all support actions that assist in the betterment of the end user experience of the Albany Med community
• This position will provide guidance to the Radiology Engineering Technician – Levels I and II positions, as well as train new Radiology Engineering Technician – Levels I and II on their job responsibilities
• High degree of contact internal and external to Albany Med including any user of any Albany Med radiographic device or system
• Maintain current technical expertise in the rapidly changing technology of Albany Med
• Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
• Provide best effort support for non-standard devices
• Participate in on-call rotation and help troubleshoot customer issues
• Perform at or above the Information Services performance standards
• Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion
• Identify and evaluate support tools for potential implementation
• Act as a liaison between customers and Information Services to resolve any issue with the end user experience
• Maintain confidentiality by using and communicating information only as needed to perform one’s duties
• Complete other duties or assignments as designated by management

Preferred Qualifications

• Bachelor’s Degree – preferred
• Familiarity with HIPAA regulations, medical and radiographic terminology, healthcare, or financial and billing processes is a plus.