Sales & Marketing Manager

Sales & Marketing Manager

Requirements

• Bachelor’s degree strongly preferred; high school diploma equivalent required.
• 4 years’ experience in various positions in a residential rental community is required.
• 2 years’ experience in sales or marketing with a proven track record of achievements.
• Student housing experience is strongly preferred.

Responsibilities

• Oversee leasing and marketing efforts to maximize the occupancy of the community.
• In conjunction with the Assistant Sales & Marketing Manager, prepare marketing plans and develop new strategies and programs designed to meet occupancy goals.
• Prepare weekly status reports as well as recommendations for changes to pricing or leasing specials.
• Develop resident retention programs.
• Represent the community and Landmark Properties in a professional manner.
• Ensure staff members comply with corporate policies and government laws on Fair Housing.
• Ensure emails and voicemails are checked several times daily and responded to in a timely manner.
• Understand, review, and make revision recommendations to the corporate team regarding the lease documents and related addendums.
• Ensure timely follow up activities take place for all prospective residents.
• Review and approve all leases and packets.
• Oversee lease administration by ensuring both the files and system are accurate and complete.
• Ensure confidentiality of client, resident, and company information.
• Organize all staff meetings and any special or emergency meetings.
• Understand and adhere to the Landmark Properties policies and procedures.
• Maintain a clean and professional work environment.
• Report time and attendance.
• Assist in corporate projects as requested.
• Direct the daily operations of the office.
• Make regular trips to the site to build rapport with the construction team, as well as to verify information such as the site plan, amenities, and delivery date.
• Lead the development of the annual budget and business plan for the property.
• Oversee accounts receivable process and applicant delinquency, intervening as needed to minimize delinquency.
• Oversee the accounts payable process.
• Make purchases for the property and monitor all expenses.
• Provide documentation/receipts for all company purchases.
• Prepare month end reporting package in a timely manner.
• Manage staff including hiring, ongoing training, and development.
• Report on payroll and employee records.
• Prepare annual staff performance reviews.
• Understand the needs and expectations of prospective residents, clients, and vendors and exceed their expectations.
• Develop a sense of community among the prospective residents and staff.
• Maintain active and effective communication with applicants, future residents, parents, and university personnel.
• Proof and distribute monthly newsletter and prospective resident communications to promote excitement and provide updates on construction.
• Maintain a positive community environment for both prospective residents and associates and encourage participation in events and activities.
• Evaluate computer/technology needs of the site and ensure that all staff members abide by the company’s technology policy.
• Implement a successful move-in plan.
• Regularly inspect the office to identify and address maintenance issues, curb appeal, cleanliness, and the overall condition.
• Work with the corporate office to source vendors and implement contracts.
• Develop, understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
• Document and address behaviors of residents that violate the law or the community lease agreement.
• Identify and address safety and security risks.
• Prepare and submit incident reports.
• Handle emergency situations in conjunction with the corporate team.

Preferred Qualifications

• Demonstrated proficiency in all areas of property management operations.
• Strong financial, organizational, analytical, and decision-making skills.
• Strong internet, word processing and spreadsheet skills.
• Must have excellent communication, management, and people skills.
• Entrata experience preferred.