Supervisor – Commercial Services

Supervisor – Commercial Services

Requirements

• High School Diploma/GED and 5 years’ experience in a related field
• Requires strong leadership skills
• Excellent communication and collaboration skills to work effectively with teams throughout organization

Responsibilities

• Supervises and directs the daily functions of the Commercial Accounts departments
• Maintains positive relationships with all location customers
• Develops new business and provides quality service
• Schedules and oversees the sale preparation for commercial and customer accounts
• Establishes and maintains a good working relationship with account representatives and their staff
• Ensures all sales are properly posted to simulcast and validate accuracy of listed sales
• Manages, reviews and supports invoice collection for buyback vehicles and owed AR
• Schedules sale for commercial accounts after completion of the pre-sale reconditioning and required paperwork
• Coordinates customer contact functions, such as redemptions, end of term lease, new car delivery and other customer inquiries
• Oversees and supervises clerical staff to ensure paperwork is processed accurately and provided to the customer in a timely manner
• Supervises the preparation of contracts, and pre- and post-sale reports as required by consignor
• Follows up on aging vehicles and monitor and records their status until they are scheduled for sale
• Verifies that vehicle information is accurately recorded and vehicles are properly numbered for sale
• Monitors and makes sure that changes to vehicles are posted timely and accurately and that vehicle records are maintained in compliance with contract requirements
• Increases level of consignment with existing customers
• Responds to customer issues where the Administrator does not have the authority and escalates when necessary
• Supervises and supports team member management of arbitration vehicles
• Supervises the work of commercial accounts staff by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures
• Counsels and disciplines employees
• Evaluates employee job performance and conducts performance appraisals
• Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such
• Works with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; reviews departmental performance against key performance indicators and metrics and develops and executes strategies for improvement
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect
• Enforces all company policies and procedures related to employee and customer conduct
• Performs other duties as assigned by management

Preferred Qualifications

• Degree in related discipline strongly desired
• Experience in auction industry desired