Professional Services Consultant – Infusion
| Company | Alayacare |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 4+ years of experience in SaaS consulting/implementations
- 2+ years of leadership across complex external projects
- Bachelor’s degree in a related field (e.g. Business, Health Sciences)
- Strong understanding of the AlayaCare platform or the U.S. home health care industry is an asset
- Excellent interpersonal and communication skills, including the ability to lead meetings and present to stakeholders
- Strong problem-solving ability and project management discipline
- Ability to manage multiple projects and competing priorities in a fast-paced environment
- A proactive, self-driven mindset with a passion for helping customers succeed
- Willingness to travel as needed
Responsibilities
- Lead customer discovery phases, including project requirements gathering, workflow design, configuration, reporting, testing, and training
- Serve as a trusted advisor to customers and proactively manage stakeholder expectations
- Support project delivery through to go-live, ensuring scope and timelines are met
- Deliver data-driven consulting based on industry and segment best practices
- Collaborate with Account Managers on post-stabilization transitions and upsell opportunities
- Support and mentor implementation specialists across projects
- Contribute to the development of repeatable and scalable services offerings
- Provide feedback and coaching to junior team members involved in your projects
- Stay up to date on internal processes and compliance requirements
Preferred Qualifications
- Strong understanding of the AlayaCare platform or the U.S. home health care industry is an asset