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Senior Program Manager – Cold Chain Logistics Operations
| Company | CookUnity |
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| Location | New York, NY, USA |
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| Salary | $110000 – $130000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 5+ years of experience managing logistics or delivery operations across multiple regions, with specific experience working with 3PLs.
- Proven success in routing optimization and performance improvement initiatives within delivery or food logistics.
- Strong analytical and communication skills, with ability to influence both vendors and internal stakeholders.
- Willingness to travel (25%) and maintain onsite presence (~50%) at CookUnity locations.
Responsibilities
- Oversee national third-party logistics relationships, ensuring contract compliance, performance benchmarking, and continuous service improvement.
- Lead initiatives to improve routing density, reduce delivery times, and increase delivery reliability across urban and suburban zones.
- Establish KPIs and governance models for tracking 3PL partner performance; implement corrective action plans and standardization programs.
- Design and scale regional middle-mile transportation models to improve inter-hub connectivity and reduce dwell time between fulfillment and delivery.
- Build and maintain dashboards to monitor cost-per-delivery, on-time rates, exception trends, and cold chain integrity; translate insights into strategic action plans.
- Work closely with Fulfillment, Tech, Culinary, and Customer Experience teams to align logistics strategies with broader operational goals.
- Lead logistics readiness and rollout for new regions, including route planning, 3PL onboarding, and service integration.
- Develop SOPs, playbooks, and scalable workflows to ensure consistency and repeatability in delivery execution across the network.
Preferred Qualifications
- Master’s degree in Supply Chain, Logistics, Operations Management, or Business.
- Lean Six Sigma certification (Green Belt or higher), with experience applying it to logistics or transportation environments.
- Experience designing and implementing hub-and-spoke or middle-mile logistics infrastructure for cold chain or perishable products.
- Proficiency in tools such as Tableau, SQL, Power BI, routing software, and Lucidchart.
- Deep knowledge of cold chain delivery challenges and last-mile service optimization.
- Experience in managing vendor SLAs and developing operational governance frameworks.
