FT Retail Customer Experience Manager
| Company | Michaels |
|---|---|
| Location | Madison, AL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Ability to manage adherence to Standard Operating Procedures (SOPs) and Company programs
- Ability to ensure compliance with applicable laws and requirements
- Ability to execute Company policies and standards
- Ability to manage and execute shrink and safety programs
- Ability to assist with cash reconciliation and bank deposits
- Ability to assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
- Ability to train, observe, and coach the customer experience team
- Ability to serve as Manager on Duty (MOD)
- Ability to interact with others in an accepting and respectful manner
- Ability to acknowledge customers and provide solutions
Responsibilities
- Deliver a customer centric shopping experience by managing and delivering effective front-end operations
- Lead the omnichannel processes
- Maintain store recovery standards to deliver Brand Promises
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs)
- Ensure all front end policies and procedures are followed
- Plan and lead the execution of class and in-store events
- Assist with onboarding of new Team Members
- Participate in the performance management process
- Support Talent Development of your team
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- Lead the delivery of high-quality custom framing solutions in select stores
Preferred Qualifications
- Retail management experience preferred