Lab Computing Associate
| Company | PerkinElmer |
|---|---|
| Location | Linden, NJ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior |
Requirements
- Excellent customer service skills complimented by an ability to listen to and interpret client requests.
- Ability to troubleshoot complex technology issues.
- Strong verbal and written communication skills.
- Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
- Associate degree or relevant industry experience.
- One year of deskside experience including (but not limited to); Windows technologies, networking, remote computing, and backup systems.
Responsibilities
- Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation.
- Implements customer specified benchtop computing design and processes.
- Administers and assures connectivity of customer’s Windows based platform.
- Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications.
- Manage On-boarding, retirement and relocation of equipment.
- Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner.
- Ensures adherence to client’s corporate policies through periodic reporting and compliance programs.
- Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues.
- Follow documented procedures, policies, troubleshooting and best practices.
- Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment.
- Submit weekly Engineer reports to the team lead by COB on the last business day of the week.
- Acts as Liaison for software/hardware related inquiries.
- Escalates IT issues that are not resolved PKI Lab IT analysts.
- Participates in client team meetings.
- Escalates delivery concerns to the team lead.
Preferred Qualifications
- Experience with scientific instrumentation
- Experience in Life Science environment