Clinical Phone Support Specialist

Clinical Phone Support Specialist

Requirements

• High School degree required
• 1+ years customer service experience
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Able to work on a computer for up to 8 hours daily
• Ability to perform repetitive motions required for data entry
• Excellent written and verbal communication skills

Responsibilities

• Customer Service Representative
• Responsible for answering calls, assisting customers with questions, answering customer questions, and gathering information.
• Transfer calls as needed to the appropriate department.
• Provide support and report complaints while adhering to training protocol.
• Ability to work on a computer and enter information into CRM tool.
• Log in time and answer all assigned calls.
• Handle customer calls in a friendly manner.
• Collaborate with Team Manager to meet deliverables.
• Document and update client records based on interactions.
• 40 hours a week.

Preferred Qualifications

No preferred qualifications provided.