Finance Ops Specialist – Sr
| Company | Epicor |
|---|---|
| Location | Austin, TX, USA, Dublin, Ireland |
| Salary | $50000 – $130000 |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Mid Level, Senior |
Requirements
- Must have advanced skills in MS Excel and ERP / data mgmt systems.
- Demonstrates excellent customer service and communication skills
- Proven track record for improving process efficiencies
- Must be professional, have great attendance, be punctual, and a positive attitude
- Quick learning ability
- Strong task and time mgmt skills
- Complex problem solving and analytical skills
- Demonstrates strong leadership skills
- 3+ years applicable experience and demonstrated success/knowledge
Responsibilities
- Manage, creating or auditing complex invoices, contracts, projects in the IT system of record.
- Researches account inquiries utilizing exceptional problem solving skills.
- Responsible for complex adjustments to accounts, projects, contracts, terms, etc., including creating specific instructions for junior team members.
- Responds to and resolves customer billing questions through research, interdepartmental communications, and analysis.
- Take leadership and ownership of projects and implementing new processes
- Help improve processes and efficiencies.
- Ensure all process documentation is updated and maintained by junior employees.
- Lead, train and inspire other members of the team.
- Generate complex monthly and quarterly reports as needed/assigned.
- Assist with research and ensure entitlements are setup correctly for support.
- Audit upgrade mappings and contract setup.
- Understanding the representation of business process in supporting IT systems and system integrations.
- Representing a group of employees in a team leader function.
Preferred Qualifications
- High School Diploma or Associate degree or a related field of study preferred