Learning Specialist

Learning Specialist

Requirements

• Instructional or technical writing experience.
• Proven data collection techniques that aid in gaining a deeper and accurate understanding of a topic.
• Ability to manage multiple projects with competing priorities.
• Strong grasp of business writing fundamentals and an impeccable attention to detail.
• Strong knowledge of learning and development methodologies; formal design and development approaches, adult learning best practices, industry training technologies used to deploy, maintain, and monitor learning to geographically dispersed customers.
• Extensive experience with Adobe Creative Cloud, Articulate 360 Suite, Microsoft 360, and Camtasia.
• Bachelor’s degree in education, Instructional Design and Technology, Training and Development, Communication, or equivalent practical experience.
• Relevant experience with developing and evaluating technical training materials.
• Ability to facilitate training that creates clarity, and guides colleagues toward common ground and a shared understanding.
• Exceptional written and oral communication skills, including presentation skills and an aptitude for public speaking.
• Exceptional business communication skills, including the ability to deliver messaging to key stakeholders and senior leaders.

Responsibilities

• Collect, organize and edit information within the information management system as the business evolves and changes are needed.
• Develop new content to support business partners’ processing procedures.
• Maintain existing content as the business evolves and changes are needed.
• Manage process documentation for optimal display and retrieval of information.
• Continuously evaluate design and function to improve the end user’s experience in the knowledge platform.
• Design new hire, cross training, and refresher programs, as well as other initiatives in response to changing business needs.
• Deliver training using a variety of platforms that include but are not limited to virtual instructor-led classroom, e-learning, self-study, social media tools, video, conference calls, etc.
• Engage with business partners to understand the training needs, maintain an appropriate level of organizational literacy, and contribute to the success of Individual Markets strategic priorities.
• Conduct needs assessments to identify the specific needs and gaps in knowledge and/or skills.
• Apply training best practices based on adult learning theory that addresses all learning styles.
• Consistently identify new training approaches, practices, and processes to improve efficiency of training development and delivery.
• Partner closely with Instructional Technologists to develop digital training.
• Provide training and mentoring to Individual Markets Learning Specialists in digital design techniques and tools.

Preferred Qualifications

No preferred qualifications provided.