Assistant Customer Experience Manager

Assistant Customer Experience Manager

Requirements

• Supervises associates within the department.
• Ability to perform each essential duty satisfactorily with or without an accommodation.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Assists Customer Experience Manager in overseeing all aspects of front-end operations.
• Enforces cash handling control and security measures to identify and prevent losses.
• Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc.
• Assists store management in onboarding customer experience associates.
• Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules.
• Controls supply costs while ensuring adequate inventory levels to meet business demands.
• Directs the flow of customers through the Front End.
• Operates front-end scanning equipment and register, performs all related check out procedures.
• Assists customer service with answering phone calls with a polite and positive attitude.
• Maintains functionality of equipment, hardware, and software.
• Communicates all information to cashiers regarding special promotions and sale items.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• May assist with baling cardboard or other related duties.
• May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of power jack or hand jack.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE).
• May also be called upon to assist in other departments.

Preferred Qualifications

No preferred qualifications provided.