Account Manager – Utility Programs

Account Manager – Utility Programs

Requirements

• Bachelor’s Degree with 1+ year of experience in equipment or technology sales, engineering, and/or energy efficiency (years of experience may be substituted for education)
• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

Responsibilities

• Conduct calls and face-to-face meetings with contractors, distributors, and customers daily.
• Prepare status reports to accurately describe activities in the field and to monitor progress towards program goals on contractor/consultant participation and the completion of eligible projects.
• Maintain strong ongoing communications with program participants to assess their needs and to receive feedback on their experience with the program.
• Ensure projects are up to date in program tracking system based on communications with customer and contractors regarding project status and expected completion dates.
• Provide or refer stakeholders to technical, administrative, and marketing assistance when needed or applicable.
• Contribute to the deployment of program marketing and outreach campaigns.
• Perform presentations and orientations to prospective property owners, property managers, customers, clients and contractors at industry conferences and association events.
• Create and present weekly and monthly summary reports for the program manager, ICF leadership, and/or the client.
• Coordinate with or follow up on program Quality Assurance and Quality Control activities such as field inspections and customer surveys, as appropriate.
• Have a complete understanding of the programs you are representing and study other programs our clients offer to be a valued representative to all stakeholders.
• Have and build upon your technical knowledge for the sectors you serve and especially on the measures that drive participation.
• Understand the key business drivers of the sectors you serve and the stakeholders you interact with.
• Contribute to the evolution of program strategies and the design of program features and services.
• Meet individual goals assigned to you and contribute to team goals. Team goals are aligned with customer expectations.

Preferred Qualifications

• Experience in Energy Efficiency or Sustainability Consulting.
• Knowledge of common electric and gas equipment used in the multifamily and/or small commercial sector including domestic hot water systems, HVAC systems, interior/exterior lighting, pool pumps, etc.
• Familiarity with CRM systems such as Salesforce.
• Ability to guide and influence customers to opt for cost-effective energy efficiency solutions.
• Demonstrated capabilities in building and maintaining relationships with key market players in the energy sector.
• Demonstrated record of achieving sales goals/metrics.