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Staff Technical Account Manager
| Company | Nutanix |
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| Location | Durham, NC, USA |
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| Salary | $128000 – $255600 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Must be a US Citizen, residing in the continental US.
- 4+ years in technical customer-facing roles, such as Technical Account Manager, Support Engineer, or Technical Customer Experience Manager
- Understanding of data center infrastructure – virtualization, compute, storage, networking, converged infrastructure, distributed file systems, DR/HA, security – and workloads such as VDI and enterprise apps.
- Ability to manage multiple projects and tasks, determine project urgency and execute detailed action plans with customers and Nutanix stakeholders.
- Excellent communication, project management, presentation, and problem-solving skills.
Responsibilities
- Develop a deep, technical understanding of the customer’s business priorities, operational model/objectives, data center environment, data center architecture/roadmap, and their IT initiatives.
- Maintain technical understanding and knowledge of the Nutanix platform to facilitate a trusted advisor relationship with your assigned customers.
- Conduct regular operational reviews with the customer on ongoing projects and recommendations for their Nutanix environment, including recent incidents and field advisories, upgrade planning, and documented best practices.
- Conduct and coordinate a twice-yearly health check on the customer’s environment.
- Collaborate with cross-functional teams (Support, Sales, Consulting) to resolve issues and enhance customer satisfaction.
- Highlight any operations issues both unique to the customer’s deployment of Nutanix and their IT environment and those commonly experienced to facilitate visibility, risk mitigation and alignment to best practices.
- Review and recommend software upgrades based on customer needs and maintenance schedules.
- Act as an advocate of the customer and conduit into various Nutanix cross-functional teams, promoting activities and features which will drive customer success.
- Foster a culture of continuous improvement by documenting and presenting best practices and insights to the team.
Preferred Qualifications
- Experience working with large enterprise or government customers is preferred.
- Nutanix platform knowledge and expertise is highly desired, including AOS and AHV experience.
