Business Center Branch Manager
| Company | PNC Financial Services |
|---|---|
| Location | Wilmington, DE, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of related experience
- At least 2 years of previous supervisory experience
- Knowledge of banking
- Client counseling skills
- Customer experience (CX) knowledge
- Customer loyalty understanding
- Decision making skills
- People management skills
- Proactive approach
- Results-oriented mindset
Responsibilities
- Manage priorities through planning and execution to drive all aspects of branch performance
- Drive revenue and customer loyalty through consultative interactions with clients
- Create a differentiated customer experience in an omni-channel environment
- Lead and influence the agenda of a broad range of eco-system partners
- Accountable for risk management and compliance in a complex business environment
- Build a high performing team through attraction, onboarding, coaching, and development of branch team members
- Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty
- Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households
- Drive business banking results primarily through business development and community involvement activities
- Coach to consultative selling to drive results and enable customer financial well-being
- Ensure delivery of a differentiated client experience
- Lead effective problem resolution
- Drive the employee experience through talent acquisition and retention
- Ensure compliance with regulatory guidelines and adherence to established policies and procedures
Preferred Qualifications
- Accountability
- Banking
- Client Counseling
- Customer Experience (CX)
- Customer Loyalty
- Decision Making
- People Management
- Proactive Approach
- Results-Oriented