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PT Support Lead
| Company | Five Below |
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| Location | Moody, AL, USA |
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| Salary | $11.5 – $11.5 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- High School Graduate or equivalent.
- Minimum 1 year of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
Responsibilities
- Ensures all associates and managers are Wowing the Customer through personal contact with customers
- Responsible for achieving CSAT score goals provided by the District Manager
- Responsible for leading Front End Operations
- Training the staff on the High Fives of Customer Service
- Ensures that each guest has a fast, friendly, checkout
- Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
- Responsible for opening and closing store procedures
- Assists with Front End Operations
- Responsible for performing SM duties in their absence
- Assists in supervising all Associates
- Assists in training all Associates
- Assists in coaching all Associates
- Assists in developing all Associates
- Reviews all corporate communications and reacts accordingly
- Partners with supervisors or corporate office regarding store issues
- Drives store sales and controls expenses
- Assists payroll process and ensures payroll is within budget
- Assists in merchandising procedures
- Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
- Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
- Authorizes register functions including post voids, returns and discounts
- Complies with Human Resources policies and procedures
- Assists in receiving and stocking procedures
- Unloads merchandise from trucks
- Checks in shipments
- Stages merchandise for the sales floor
- Packs out merchandise
- Assists front end and queue merchandising
- Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
Preferred Qualifications
- College experience preferred
