Quality Assurance Supervisor

Quality Assurance Supervisor

Requirements

• Must possess strong leadership skills, problem solving skills and decision-making skills
• Strong Microsoft Office, word processing, data entry skills and statistical analysis skills required
• Must be able to perform mathematical calculation and analysis
• Ability to conduct and interpret lab analysis
• Must be able to handle multiple assignments
• Must be precise, accurate and well organized
• Must be able to perform in a demanding, fast-paced environment
• Excellent written and verbal communicator, influencer, and negotiator, to work cross-functionally with multiple departments and leadership levels
• Intelligent, fast-learner, strategic and innovative thinker, agile, and comfortable with continuous change
• Ability to communicate effectively and professionally with customers and regulatory agencies.

Responsibilities

• Oversee implementation of laboratory safety and good laboratory best practices.
• Manage completion of proficiency testing for microbiological and analytical testing.
• Direct and coordinate activities of quality laboratory technicians.
• Interpret and respond to results of routine microbiological and analytical testing.
• React and respond to all quality and food safety issues in production.
• Investigate and analyze trends in product quality and food safety information; initiate corrective actions and communicate findings as appropriate.
• Maintain a food safety culture of continuous improvement, notably in plant sanitation and environmental control program, HACCP, GMP and Manufacturing Control
• Ensure programs and procedures within assigned departments comply with Land O’Lakes Enterprise Quality Management System (EQMS), 3rd party certification (BRCGS), customer, and regulatory requirements; recognize when changes to facility programs are needed and implement changes.
• Support quality and food safety audits and regulatory inspections.
• Work cross functionally to achieve established quality KPIs and objectives.
• Work cross functionally to implement continuous improvement principles to find root cause, corrective actions, and preventative actions for food safety and quality opportunities.
• Lead customer complaint investigations and track/trend consumer complaints.
• Perform lot traceability exercises.
• Perform routine internal GMP audits of processes, employees and building infrastructure.
• Perform Preventive Controls Qualified Individual (PCQI) duties and support maintenance of Product Safety Plan (HACCP) including reassessments and updates.
• Create, maintain and deliver quality and food safety related training plant wide.
• Cooperate with corporate Land O’Lakes quality department to achieve strategic objectives.
• As needed, act as backup in the event of Quality Manager absences.
• Support production and perform special projects as assigned.
• This role will occasionally require working off-shift hours, weekends and holidays as needed.

Preferred Qualifications

• Knowledge of lab equipment and testing procedures.
• Knowledge of dairy foods manufacturing for both cheese and whey processes.
• Knowledge of regulatory requirements for dairy manufacturing.
• PCQI and HACCP certifications strongly preferred.
• Experience with GFSI audit schemes (BRC, SQF, FSSC 22000, etc).
• Experience with quality audits including FSMA, regulatory, and customer audits.
• B.S. Degree in Microbiology, Food Science /Technology, Chemistry or related field highly preferred.