Customer Success Architect – Distributed Cloud
| Company | F5 |
|---|---|
| Location | New Mexico, USA, Washington, USA, Kansas, USA, Pennsylvania, USA, North Dakota, USA, Oregon, USA, Delaware, USA, Iowa, USA, California, USA, Vermont, USA, Wyoming, USA, Texas, USA, Montana, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, South Carolina, USA, South Dakota, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Mississippi, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Rhode Island, USA, Utah, USA, Northeastern United States, USA, Kentucky, USA, West Virginia, USA, New York, NY, USA, Maryland, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Oklahoma, USA, Missouri, USA, Ohio, USA, Louisiana, USA, Alaska, USA, Michigan, USA, Illinois, USA, Alabama, USA, United States, Idaho, USA |
| Salary | $174724 – $262086 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Proven experience in a customer-facing technical role (e.g., Customer Success, Solutions Architect, Professional Services) with cloud-native platforms or SaaS solutions.
- Deep understanding of cloud infrastructure (AWS, Azure, GCP), networking, security, and application delivery.
- Hands-on experience with distributed architectures, container orchestration (e.g., Kubernetes, OpenShift), service mesh, and modern API technologies.
- Demonstrated success guiding enterprise customers through digital transformation, cloud migration, and DevSecOps adoption.
- Familiarity with technologies such as API gateways, web application firewalls (WAF), bot protection, DDoS mitigation, and zero-trust security.
- Proficiency in infrastructure-as-code, scripting languages, or automation tools (e.g., Terraform, Python, Ansible).
- Strong communication and stakeholder management skills, with the ability to influence executive and technical stakeholders alike.
- Strong project management and problem-solving abilities, with a bias for action and outcome-driven thinking.
Responsibilities
- Serve as the technical champion and strategic advisor for customers leveraging F5’s Distributed Cloud Services (e.g., security, application networking, edge computing, multi-cloud networking).
- Lead solution architecture design aligned to business and technical goals—especially across hybrid, multi-cloud, and edge environments.
- Enable customers to adopt zero-trust architectures, secure API gateways, and integrate F5 security and networking into CI/CD pipelines.
- Monitor customer health metrics and proactively address technical blockers that hinder adoption and success.
- Deliver onboarding sessions, technical deep-dives, and ongoing architectural guidance to ensure smooth implementation and ongoing platform optimization.
- Collaborate cross-functionally with Sales, Product Management, Support, and Engineering to be the voice of the customer and influence the product roadmap.
- Develop reusable reference architectures, technical enablement content, and operational runbooks to reduce time-to-value.
- Lead workshops and innovation sessions to explore new use cases, especially those related to cloud-native security, SASE, Kubernetes ingress/egress, service mesh, and global app delivery.
- Translate complex technical capabilities into business value narratives and outcomes.
- Provide post-incident reviews, performance insights, and technical optimization strategies.
- Recommend additional F5 Distributed Cloud features and services to expand customer value and maturity.
Preferred Qualifications
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
- 8+ years of experience in technical roles involving enterprise infrastructure, security, or cloud services.
- 5+ years in customer-facing architecture or success roles.
- Certifications in public cloud platforms (e.g., AWS, Azure, GCP), Kubernetes, or cloud security are a plus.