Patient Navigation Specialist I
| Company | Guardant Health |
|---|---|
| Location | Palo Alto, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree in Biological Sciences, Healthcare Administration, or a related field preferred; high school diploma required.
- 2+ year of experience in customer service within pharma, diagnostics, medical device, biotech, or healthcare settings.
- Strong proficiency in Microsoft Office; experience with Salesforce (CRM) is a plus.
- Ability to work independently with excellent time management, multitasking, and organizational skills.
- Exceptional written and verbal communication skills, with strong attention to detail.
- Proven ability to work collaboratively across teams in an operationally complex, multi-product environment.
- Ability to adapt quickly to changing procedures, policies, and priorities.
- Flexibility with respect to working hours based on client and operational needs.
- Bilingual skills (English/Spanish or other languages) are a plus.
Responsibilities
- Serve as the primary point of contact to coordinate patient screening activities, including communication with patients, providers, vendors, and sales teams.
- Communicate professionally and effectively via phone, email, and Salesforce CRM to ensure a smooth patient navigation experience through the screening workflow.
- Build and maintain strong relationships with patients, vendors, sales representatives, and internal stakeholders to support program success.
- Participate in territory-specific meetings with sales and client services associates to align business needs and priorities.
- Ensure all patient and provider communications are accurately and promptly documented in Salesforce and other systems.
- Follow established Standard Operating Procedures (SOPs) for patient navigation workflows.
- Monitor and track case progress, escalate issues appropriately, and ensure service level agreements (SLAs) are met.
- Achieve team and individual goals related to case management and turnaround times.
- Apply problem-solving skills to resolve escalated situations professionally and efficiently.
- Demonstrate flexibility and adaptability in a fast-paced, dynamic environment.
- Assist with additional administrative duties as assigned to support overall department needs.
- Support continuous improvement initiatives to refine patient navigation workflows and enhance operational efficiency.
Preferred Qualifications
- Bachelor’s degree in Biological Sciences, Healthcare Administration, or a related field preferred.
- Experience with Salesforce (CRM) is a plus.
- Bilingual skills (English/Spanish or other languages) are a plus.