Customer Service Representative

Customer Service Representative

Requirements

• Must be able to work some evenings, Saturdays, and holidays
• Call center experience is a plus but not required
• Guest relations experience is a plus but not required

Responsibilities

• Answering inbound phone calls from customers
• Scheduling service appointments with customers
• Effectively manage a high volume of work
• Build rapport with guests
• Enhance the service process by creating a first class guest experience
• Provide an exceptional first impression when speaking with guests
• Respond quickly to the needs of the guests
• Utilize the company’s core values: Competitive, Consistent, Adaptable, Respectful, Empathetic

Preferred Qualifications

• Call center experience is a plus
• Guest relations experience is a plus