Child Care Program Assistant

Child Care Program Assistant

Requirements

• Proper etiquette including customer relation techniques, strong verbal and communications skills.
• Knowledge and understanding of company services and ability to articulate and answer questions related to those services.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Understanding of modern office methods and practices, efficient with computers.
• Ability to establish working relationships with federal, state and county agencies as well as the general public.
• High School Diploma or equivalent required. College degree preferred.
• 2+ years of relevant work experience, Social Service background a plus.

Responsibilities

• Manages incoming referrals and assure all appropriate information is entered into the case management system.
• Reviews referrals to determine eligibility for supportive services.
• Communicates with outside agencies to establish the case status.
• Manages processes that assure timeliness and customer satisfaction.
• Completes and tracks tasks in the case management system.
• Obtains signatures on all the required forms and documentation.
• Assists with other duties as assigned.

Preferred Qualifications

• College degree preferred.