Customer Strategic Insights Manager
| Company | Achievers |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in data science, business analytics, statistics, or related field.
- 3+ years of experiences in leadership roles within data analytics, business analytics, or customer success.
- Demonstrated ability to lead, motivate, and mentor teams, including managing direct reports such as data scientists or analysts.
- Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI, Python, or R).
- Strong storytelling skills, with the ability to translate complex data into clear and compelling narratives.
- Experience with predictive modeling and identifying trends.
- Excellent communication and presentation skills, with customer-facing experience and engagements being an asset.
- A customer-first mindset with a focus on retention and satisfaction.
Responsibilities
- Engage with customers to understand their objectives, challenges, and key success metrics.
- Collaborate with customers to define the scope of each study and determine data needs to meet business goals.
- Provide expert guidance to ensure alignment between customer expectations and deliverable outcomes.
- Manage and mentor a data scientist, ensuring that they have the support and resources they need to execute analyses.
- Analyze program engagement data to uncover correlations with key business metrics such as turnover trends, engagement results across various demographics, and operational metrics across various demographics.
- Identify patterns that predict future outcomes, such as revenue growth or increased productivity.
- Partner with cross-functional business units to demonstrate the impact of engagement programs on key performance indicators (KPIs), including customer satisfaction (CSAT), sales performance, and operational efficiency.
- Showcase how program recognition aligns with desired behaviours to drive positive outcomes.
- Build predictive models to forecast the impact of program engagement on customer and business success.
- Prepare and present detailed reports and dashboards that clearly articulate insights and ROI.
- Create compelling narratives and use cases that highlight the tangible benefits of program engagement.
- Support customer-facing teams with data-driven materials designed to improve retention and customer advocacy.
- Work closely with Customer Success Manager, Marketing, Product, and Data teams to align on data insights with business objectives.
- Engage directly with customers to gather feedback and refine success stories or case studies.
Preferred Qualifications
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No preferred qualifications provided.