Service Administrator

Service Administrator

Requirements

• Ability to present information in a clear and professional manner.
• Ability to manage one’s own time effectively.
• Ability to type efficiently.
• Ability to handle a high volume of calls and multitask efficiently.
• Basic & phone computer skills.

Responsibilities

• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
• Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

Preferred Qualifications

• Basic understanding of automotive service terminology is desirable.
• Previous experience in a dealership, call center, or customer service environment preferred but not required.