Supervisor - Card Services Operations

Supervisor – Card Services Operations

Company	BECU
Location	Washington, USA, Tukwila, WA, USA
Salary	$84300 – $103000
Type	Full-Time
Degrees	Bachelor’s, Associate’s
Experience Level	Mid Level, Senior

Associate’s degree in business or equivalent combination of education and experience
Typically requires at least 3 years of experience in operations and/or processing functions
Typically requires at least 1 year of leadership or supervisory experience

Oversee daily operations within Card Services and workflow to ensure your team consistently meets production goals with accuracy and care.
Provide ongoing coaching, training, and mentoring to develop talent, strengthen performance, and support individual growth journeys.
Collaborate cross-functionally to identify system enhancements and process efficiencies that elevate the member experience and operational excellence.
Act as a subject matter expert and escalation point—sharing expertise, solving problems, and promoting best practices in every interaction.
Monitor compliance with federal, state, and internal policies, and coordinate with internal and external stakeholders to maintain audit-ready practices.
Respond to audit inquiries with precision and maintain department records in full compliance with applicable regulations.
Use data from member satisfaction and loyalty surveys to identify improvement areas, address concerns, and champion member-first solutions.
Maintain statistical data and audit reports that help track performance, uncover trends, and guide strategic decisions.
Ensure all processes have clear, updated documentation to support consistent execution and knowledge sharing.
Supervise the archiving and retention of files in alignment with compliance policies and best practices.
Step in as a backup when your team needs you—because you’re part of the success story too.
Take on other responsibilities and projects that move the mission forward and help the team thrive.