Customer Onboarding Specialist
| Company | McKesson |
|---|---|
| Location | La Vergne, TN, USA, Irving, TX, USA |
| Salary | $22.28 – $37.14 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Typically, 0-2 years of project management, sales support, operations, and/or administration experience. May have degree or equivalent.
- Strong interpersonal, oral, and written communication, project management and business acumen.
- Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project and Outlook.
Responsibilities
- Responsible for the analysis and end-to-end implementation of new customers
- Ensure that all requirements for pricing, regulatory, and credit are met to release new business accounts for ordering
- Acts as the onboarding lead and works with all departments of McKesson directly related to new customer implementations
- Will ensure all SLAs are met by all internal partners to release an account in a timely manner
- The Customer Onboarding Specialist is responsible for providing first contact support, advocacy, and issue resolution with internal and external stakeholders/customers
- Work collaboratively with business partners and stakeholders to provide onboarding progress reports, ad hoc request, special projects, and providing actionable insight for strategic decision-making
- Ensure all workflow submissions are accurate and timely for new business onboardings
- Perform detailed analyses and review of processes/transactions with a strict adherence to SOX compliance, business rules of supporting business partners, and other company policies
- Responsible for gathering, analyzing, and summarizing data from a variety of reporting resources, including SAP, Smartsheets, and Salesforce to drive consolidated analyses and reporting to field sales and customers
- Proactively seek ways to continuously improve processes to achieve greater efficiencies and better controls
- Work to facilitate business problem solving and present hypotheses and recommendations to leadership
- Additional duties support new customer implementations as assigned
Preferred Qualifications
- Pharmaceutical industry experience a plus
- Smartsheet, Tableau, SQL, MS Access knowledge a plus