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IT Administrator
| Company | Virta Health |
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| Location | Denver, CO, USA |
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| Salary | $74133 – $85210 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Lives near the Denver office <1hour commute to reach office in emergencies
- Experience working with Apple Macs, hardware, performance, application troubleshooting
- Admin Experience with Jamf, Okta, Google workspace (two out of three)
- Patient and empathetic with helping people that are new to macs and not very computer experienced
Responsibilities
- Handle end user support issues on Mac, Google Workspace, Slack, Okta and other company systems
- Assist with onboarding, offboarding, role changes and other business processes
- Manage the Denver offices Video Conferencing Systems and other technology needs
- Be onsite for events to provide IT Support ~1/month
- Tier 1 IT Support for the Mountain timezone, averaging 4 hours per day
- 16% of nights and weekend on-call for rare urgent issues
- Perform configuration changes on key systems Jamf, Okta and Google Workspace
- Identify areas for improvement and automation
- Help with OS and Application Updates, Onboarding, Offboarding and other routine procedures
Preferred Qualifications
- Basic scripting experience Bash, Python
- Github Fluency
- Experience with office management, working with video conferencing equipment, cameras, basic network troubleshooting and event management
- Has supported Executives, doing ‘White Glove’ Support
- Zendesk/Jira ticket system experience
- Working with PHI or in a HIPPA regulated company or other highly regulated, secure, compliant industry
- Working with a hypergrowth start up or recent IPO
