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Client Solutions Professional – Cox Business
| Company | Cox |
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| Location | Wichita, KS, USA |
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| Salary | $17.02 – $25.48 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Associate’s |
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| Experience Level | Senior |
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Requirements
- 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor’s degree in a related field.
- Proficiency with computers and common business software.
Responsibilities
- Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.
- Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.
- Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.
- Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.
- Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.
- Working with sales support to find the best solutions and resolve installation or service challenges.
- Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.
- Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.
Preferred Qualifications
- An associate degree or technical certification in a related discipline.
- B2B sales experience with a proven track record of meeting quotas.
- Background in revenue generation or customer retention roles.
- Experience in the communications industry or with a major communications equipment vendor.
