Inside Sales Coordinator

Inside Sales Coordinator

Requirements

• High School graduate or G.E.D. equivalent preferred
• One to two years of prior Call Center sales, customer service relations and/or route sales required
• Prior automotive experience and knowledge of automotive parts
• Must be able to work in cooperation with others
• Must be attentive to detail and ensure accuracy in work assignments
• Must be able to communicate effectively with others and be a team-player
• Must have the flexibility to work variable schedules, including weekends
• Must be able to convey product information and availability to customers
• Must possess the ability to deal tactfully with customers
• Must be organized, motivated, and a self-starter
• Minimum 35 wpm typing speed

Responsibilities

• Generates revenue by promoting sales of new and existing products
• Initiates sales calls to existing customers to assess the need for replenishing inventories
• Assists customers with sales of product and/or services, responds to questions regarding parts, pricing, services, etc.
• Prospects and develops relationships with potential customers, or leads, to cultivate new business
• Provides ongoing customer and technical service on existing accounts
• Processes orders – performs order entry (orders called in or received online), reviews orders for correct handling, pricing, quantities, and shipping data
• Seek out opportunities for up selling and price negotiation
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Advises customer on substitution or modification of part when part requested is not available
• Initiates and supports the continual improvement of LKQ and Keystone Automotive Industries, Inc. quality improvement system
• Assumes other duties as assigned
• Handling incoming and outgoing emails with clientele and within the company

Preferred Qualifications

• Call Center and Cash handling experience