Business Strategy – Senior Manager
| Company | Verizon Communications |
|---|---|
| Location | Boston, MA, USA, Lone Tree, CO, USA, Nashville, TN, USA, Morrisville, NC, USA, E Fowler Ave, Tampa, FL, USA, St Peters, MO, USA, Irvine, CA, USA, Berkeley Heights, NJ, USA, Philadelphia, PA, USA, Richmond, VA, USA, Annapolis, MD, USA, Ashburn, VA, USA, Charlotte, NC, USA, Palatine, IL, USA, Alpharetta, GA, USA, Dublin, OH, USA, Pittsburgh, PA, USA, Lake Mary, FL, USA, Chandler, AZ, USA, Wilmington, DE, USA, Irving, TX, USA, Cedar Rapids, IA, USA |
| Salary | $120000 – $223000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree or four or more years of work experience.
- Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Experience in business development, strategy, operations or marketing.
- Excellent written and verbal communications skills with the ability to adjust your approach to suit different levels of seniority.
- Excellent organizational and time management capabilities that enable you to see tasks through to completion independently, while meeting overarching team timelines.
- Strong decision making based on data, facts and logical reasoning.
- Skills in extracting insights from data and conducting quantitative analyses
- Proficient in Microsoft Office and G-Suite.
Responsibilities
- Support the development of the Customer Success multi-year strategy and implementation plan – leveraging stakeholders within the VCG/CS organization, external partners, industry consultants, and thought leaders to deliver on a premium, differentiated sales and service experience.
- Partner with cross-functional teams to influence service and sales delivery and design based on business goals, competitive intelligence, external benchmarking, and evolving technologies that enable and empower our frontline to deliver a best in class experience.
- Evaluate and develop strategic views of emerging trends in sales and service channels – including on-site, hybrid, and work from home opportunities across our domestic and global footprint.
- Define, evaluate and deliver strategic evolution of our entire organization – from the optimal organizational structure to our external partner engagements, with the goal of delivering the optimal outcome from our customers, employees, and shareholders.
Preferred Qualifications
- Strategy experience with a Fortune 500 companies and/ or top-tier Strategy Consulting firms.
- Experience with call center operations, sales, AI, Business Process Outsourcing.
Benefits
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No information provided on Benefits.