Office Coordinator Clerical

Office Coordinator Clerical

Requirements

• High School or GED required
• Knowledge of medical terminology gained through experience or formal course work
• Excellent customer service, interpersonal, and oral and written communication skills
• Basic arithmetic skills (addition, subtraction, multiplication, division, percentage)
• Strong computer skills, working knowledge of (e.g., Microsoft Word, Microsoft Excel, email software)
• Typing competency with the ability to format, spell, punctuate, edit, and proofread typed copy
• Ability to transcribe dictated correspondence if needed
• Must have good organizational skill to perform multiple activities

Responsibilities

• Supports clinic operations by direct involvement with the physician(s) and nurse(s)
• Facilitates the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments
• Works through and solves patient issues professionally and in a timely manner
• Produces error-free transcribed correspondence
• Takes and relays phone messages for the respective area in a clear and concise manner in accordance to CCF policy
• Assists with calendar, meeting, and travel arrangements as requested and ensures proper forms are completed
• Ensures all patients are rescheduled relating to physician out days in a timely manner
• Orders supplies using cost effectively, appropriate cost center numbers and correct processes
• Utilizes correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed
• Verifies and updates patient demographics and insurance information
• Identifies whether patient needs referral and/or authorization and obtains referral and/or authorization when necessary
• Ensures appointments are booked on proper case and add any cases or schemes as necessary
• Obtains proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module
• Inputs reasons for all visits on all appointments
• Ensures same day add-on appointment is communicated to appropriate department personnel
• Ensures authorization is secured for same day add-on appointment and same day inpatient hospital admissions
• Ensures surgery packets are completed correctly and delivered in a timely manner to OPS and Access Plus
• Works in conjunction with nurse to reconcile day sheet with charge tickets
• Assists other departments within the pod as needed
• Maintains complete and up-to-date documentation and files at all times, including product and service quotes
• For caregivers working in the Concierge office, ensures that initial contracts and renewals for the Concierge office are all filled out appropriately, signed by the provider and the member, scanned into the EHR and kept as hard copy files
• Other duties as assigned

Preferred Qualifications

• Minimum two (2) years clerical, customer service or other relevant experience required
• Medical office or insurance experience preferred