Desktop Specialist I

Four-year Bachelor’s degree in Information Systems or related field
Minimum of one year work-related experience
In lieu of degree: 1-2 years of relevant work experience in network and PC support
Microsoft Certified System Engineer (MCSE) certification will meet the educational requirements
Strong troubleshooting skills for desktop, laptop, printer, soft phone, smartphone, and software issues
Proficient at analyzing customer requirements and documenting technical problems
Ability to implement moves, adds, changes, and maintenance of desktop equipment
Experience with data and telecommunication wiring infrastructure
Skilled at assessing user competency levels and providing appropriate training
Technical aptitude to obtain Dell Tech Direct certification within 3 months of hire
Ability to work independently with minimal supervision
Superior problem-solving and analytical thinking
Excellent communication and first-class customer service skills
Quick learner who adapts well to changing environments
Capable of conducting UAT testing in support of engineering teams

Provide world-class customer support for all desktop technology including computers, phones, printers, and AV equipment with 24-hour resolution targets
Manage complete asset lifecycle including processing adds, moves, and changes for all equipment
Deliver technical support through multiple channels including phone, chat, remote connectivity, and on-site visits, with possible after-hours on-call duties
Serve as technical resource for enterprise applications, analyzing user needs and recommending appropriate solutions
Install, troubleshoot, diagnose and repair hardware using technical documentation and wiring diagrams
Maintain asset inventory systems and documentation while adhering to established IT procedures
Continuously improve technical skills and contribute to departmental operations and standards

No preferred qualifications provided.