Operations Manager

Operations Manager

Requirements

• Bachelor’s degree from a four-year college or university; and three to five years of management experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
• Ability to apply concepts as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge of Contact Management systems; Internet software; Inventory software; Payroll systems; MS Office Project Management software; intermediate to advanced MS Office (Word, Excel, Outlook) software skills.
• Current/valid state driver’s license.

Responsibilities

• Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image.
• Provides input to the development of service strategy and research and development of new and emerging services.
• Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling, and equipment needs.
• Takes a proactive role in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions. Ensure complete customer satisfaction.
• Ensures all established costs, quality, and delivery commitments are met.
• Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints.
• Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage.
• Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports.
• Partners with Human Resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel and meets corporate training standards.
• Meets all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets.
• Reconciles security logs against shift responsibilities and patrols; reviews incident reports before submitting to the client and coordinates preliminary investigations.
• Performs account audits and off-hour visits, completing required documentation.
• Develops/maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff.
• Manages uniforms, equipment, supplies & vehicle needs at each client site; maintains inventory of equipment.
• Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly.

Preferred Qualifications

No preferred qualifications provided.