Technical Support Specialist

Strong Waystar product knowledge
Technically savvy with excellent troubleshooting and analytical skills
Working knowledge of EDI files
Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
Exceptional client service skills
Demonstrated verbal and written communication skills
Self-motivated with the ability to multitask, work independently, and work in a team setting
Strong sense of urgency
Demonstrated knowledge of Microsoft applications (Outlook, Word, Excel)
Bachelor’s degree (Preferred)

Document, investigate and resolve complex client issues to resolution
Facilitates decisions and makes recommendations that have an important impact on overall functionality of our products
Serves as Subject Matter Expert (SME) in translating requirements to extraneous support teams
Skilled as a technical troubleshooter with strong problem-solving skills
Ability to effectively communicate with internal technical staff
Identify client concerns and engage appropriate internal resources to ensure timely resolution
Answer incoming support calls as needed
Make outbound calls as needed to clients and vendors in support and resolution of inquiries
Respond to written inquiries from our clients
Document all client interactions – phone calls, emails, work effort, etc.
Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
Consistently meet performance standards as set forth in the quality guidelines
Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
Ability to demonstrate professionalism in communicating with clients and payers both written and verbally
Ability to work self-directed
Availability to work extended hours when needed
Appropriately escalates issues and concerns in order to achieve timely resolution
Perform other duties and/or projects as assigned by management within the area of responsibility and control