Engineering Applications System Administrator

Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position (U.S. Citizen or Green Card Holder).
Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience.
Extensive experience in engineering applications administration
In-depth knowledge of PLM systems, application support, and incident management processes.
Expertise in troubleshooting and resolving complex technical issues in engineering environments.
Solid understanding of hardware, software, networking concepts, including TCP/IP layers 1-8, Distributed File System (DFS), and Server Message Block (SMB) protocol.
Proficiency in scripting and automation using Perl, Batch, PowerShell, and Python
Proficiency in system monitoring, performance tuning, and incident resolution techniques.
Proven ability to design scalable and efficient solutions for engineering applications.
Strong leadership skills with a track record of mentoring and supporting Tier 1 and Tier 2 teams.
Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

Act as the final escalation point for all complex and high-priority incidents related to engineering applications and PLM systems, working to resolve issues that require deep technical expertise and troubleshooting.
Identify and implement continuous improvements to application support processes, performance, and overall system reliability to ensure optimal user experience and operational efficiency.
Utilize advanced diagnostic and troubleshooting skills to address and resolve system performance issues, application failures, and other technical problems.
Work closely with Tier 1 and Tier 2 support teams to provide guidance, mentoring, and training on complex issues, ensuring proper escalation paths are followed and knowledge is transferred.
Drive efforts to integrate engineering applications with other enterprise systems, promoting automation where possible to streamline processes and reduce manual intervention.
Create and maintain detailed system documentation, troubleshooting guides, and knowledge base articles to ensure knowledge retention and effective issue resolution.
Contribute to the strategic planning and implementation of new engineering applications and systems to ensure they align with long-term business goals and digital transformation initiatives.
Establish strong working relationships with engineering, IT, and business teams to ensure system requirements are understood and met, and to stay ahead of potential challenges or future upgrades.

No preferred qualifications provided.