Enrollment Coordinator
| Company | Louisiana State University (LSU) |
|---|---|
| Location | Baton Rouge, LA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High School Diploma with 1 year of experience
- Strong communication skills
- Strong computer skills
- Ability to multitask in a fast-paced environment
Responsibilities
- Works in fast paced, contact center type environment as the first point-of-contact for prospective students, accepting inbound calls promptly and making outbound calls in a professional and courteous manner. Asks questions and actively listen to prospective students to ensure world class customer service.
- Warm transfer and/or schedule appointments electronically with Enrollment Concierge team, collect and input accurate and detailed information into CRM to avoid errors and ensure positive customer relations, utilize all required systems and software, ensure proper database management.
- Maintains daily/weekly performance expectations provided by leadership in order to meet weekly/monthly benchmarks and overall individual and team goals.
- Demonstrates strong telephone and email communication and etiquette. Maintains composure during moments of stress and maintains a helpful disposition at all times. Communicates barriers and needs to manager to ensure proper support, resources, and training is provided.
- Participates in continual professional development, working to ensure high levels of customer service excellence.
- Other duties as assigned.
Preferred Qualifications
- Some experience in recruitment, sales, support, customer service or related field.