Passenger Service Manager

Passenger Service Manager

Requirements

• 3+ years of Customer Service Airline/Aviation management experience
• Full knowledge of airline Passenger Service handling procedures, aviation safety and security procedures
• Effective communication skills
• Analytical and organizational skills
• Proficient in Microsoft Office
• Must be comfortable working nights, weekends, and holidays
• Travel as required.

Responsibilities

• Establish and maintain effective communication with all airline customers to best assess their needs
• Proactively serve as liaison between dnata and all airline customers in resolving customer issues
• Plan and monitor Passenger Service labor and operational expenses, as well as other relevant financial activity
• Ensure station operates in compliance with all company policies and procedures, and adhere to the company’s mission, vision, and values statements
• Ensure consistent practices and processes are utilized in asset management, financial reporting, state, and local government regulations
• Direct a management and supervisory staff responsible for the primary business functions at the Station
• Direct and participate in the acquisition, training, and on-boarding of team members
• Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments
• Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring
• Establish and maintain a structured communication process between departments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company
• Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes
• Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules
• Encourage employee suggestions and involvement in the improvement and growth of the Station
• Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management
• Develop new business plans with capital requirements and anticipated performance
• Carry out management responsibilities in accordance with the organization’s policies and applicable laws
• Collaborate with leadership team to review and analyze operational, functional, and customer data to make informed business decisions and develop new strategies
• Related duties as assigned.

Preferred Qualifications

No preferred qualifications provided.