Contact Centre Representative – Disputes – Credit Cards – Bilingual
| Company | Cibc |
|---|---|
| Location | Montreal, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
- Fluent in French and English.
Responsibilities
- Respond to incoming inquiries or requests from credit card clients in a pleasant, courteous, knowledgeable and professional manner.
- Make outbound calls to clients to resolve disputes, educate the client on the dispute handling process, or to request additional information from the client.
- Gather information as required by Visa and MasterCard Operating Regulations to process and support chargeback.
- Request and send customer correspondence and follow up with customers when necessary.
- Resolve credit card application inquiries by utilizing current Review, Secured, Duplication, Missing and Verification rules.
- Process credit limit change requests while using clear and empathetic judgements.
Preferred Qualifications
-
No preferred qualifications provided.