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Supervisor – Clinical Services – Lpc – Lcsw – Psy – Lmsw – Lmft – Lisac
Company | Solari |
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Location | Denver, CO, USA |
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Salary | $77000 – $86900 |
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Type | Full-Time |
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Degrees | Master’s |
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Experience Level | Senior |
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Requirements
- Master’s Degree
- Current CO Behavioral Health License (LPC, LCSW, PSY, LMSW, LMFT, LISAC) OR An out-of-state Behavioral Health License, with CO BH Board Endorsement
- 5+ years of related behavioral health industry experience
- 1-year clinical management
- 2+ years of crisis intervention experience
- 1+ year of supervisor experience
- Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.
Responsibilities
- Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
- Use appropriate methods and a flexible interpersonal style to help coach others: and provide timely guidance and feedback services.
- Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
- Monitor and evaluate clinical and crisis key performance indicators.
- Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
- Provide coaching and oversight to team leads for effective management of call center operations.
- Training of all new team leads crisis agents, and peer support specialists.
- Responsible for the implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
- Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation and outcomes, clinical initiatives, new projects, and building a successful team.
- Rotating clinical on-call responsibilities
- Real-time staff support through clinical staffing, call monitoring, and answering incoming crisis calls when needed.
- Other tasks as assigned.
Preferred Qualifications
- A comparable combination of education and/or applicable experience will be considered.