Skip to content
Customer Success Manager
| Company | Kira Learning |
|---|
| Location | New York, NY, USA |
|---|
| Salary | $105000 – $120000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Mid Level, Senior |
|---|
Requirements
- A professional background that has involved making impact in customer success, education (3 to 5 years preferred) and involvement with computer science.
- Deep experience in working with local and state educational agencies (e.g., state boards, school districts, etc)
- Highly competent with technical SaaS products and a demonstrated ability to educate others in how to utilize such products
- Strong verbal and written communication skills; you can patiently, professionally and effectively communicate with a diverse and multicultural group of peers across time zones and continents
- Nimble and adaptable. Can roll with the punches and thrive in a fast-paced, early-stage startup environment
- A positive, can-do attitude. You’re not deterred by minor setbacks and are able to swiftly overcome ambiguity
- You believe feedback is a gift. You can thoughtfully share feedback to others as needed, and you can receive feedback and grow from it
- Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work
- Strong proficiency in Google Workspace programs, Microsoft Office Suite
Responsibilities
- Drive world-class support to Kira Learning’s customer base, including leading differentiated customer experiences for our most valuable (and often complex) customers.
- Create multi-contact relationships with schools and districts by identifying and connecting with stakeholders.
- Communicate with teachers and administrations regularly to ensure successful implementation of Kira Learning.
- Handle customer issues successfully and serve as the escalation point for customer issues.
- Support with teacher professional development through virtual trainings and webinars. Assess and respond to student progress and mastery data to help teachers improve student outcomes.
- Share teacher feedback with curriculum, product and engineering teams.
- Build and provide training, product support and delegation tactics for customer issues.
- Drive alignment towards product and sales improvements with key partner teams, such as Sales, Engineering and Product.
- Provide accurate forecasting and reporting on customer success metrics; regularly escalating any that are at-risk for churn.
- Strategically problem-solve creative solutions for at-risk customers
Preferred Qualifications
- Proficiency in Hubspot preferred
Benefits
No information provided on Benefits.
