Cloud Operations and Support Engineer – SRE
| Company | Docebo |
|---|---|
| Location | Vancouver, BC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Previous experience with infrastructure management and operations
- Good working knowledge of Linux and Docker, and familiar with LAMP stack
- Experience with AWS Cloud services
- Experience with Bash or Python scripting
- Experience with CI/CD tools such as Gitlab CI
- Familiar with application performance monitoring tools like Datadog, New Relic
- Familiar with Docker orchestrators such as Amazon ECS or Kubernetes
- Familiar with Git
- Ability to solve issues with clear methods while knowing when to take intuitive leaps.
Responsibilities
- Manage the Docebo Incident and Escalation process
- Monitor metrics and develop ways to improve observability
- Diagnose & troubleshoot service incidents & outages, with the capability to do urgent code fixes when needed on the various application services
- Day by day operations to maintain and evolve the Docebo multi-tenant infrastructure
- Build and maintain effective working relationships with colleagues, technical staff, and customers to identify issues and opportunities
- Work with tickets opened by the internal support team, incidents, problems, and system changes
- Keep your eyes and ears open for ways we can further streamline our development process
- Perform periodic on-call duty, maintaining the availability and performance of the Docebo Platform.
Preferred Qualifications
- Knowledge of programming languages such as PHP, JavaScript/Typescript, or Go.