Sr. Manager – Learning Operations
| Company | Docebo |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 6+ years of experience in learning operations, training leadership, or a similar role, preferably within a SaaS technology company.
- Bachelor’s degree in Business, Instructional Design, Communication, Adult Learning, Marketing, or equivalent experience.
- Advanced project management skills with a proven ability to manage multiple priorities effectively.
- Excellent stakeholder management and collaboration skills.
- Familiarity with learning technologies, science, and analytics to drive innovative solutions.
Responsibilities
- Manage and optimize the operational rhythm of the Learning Center of Excellence including ways of working, tech stack, and processes.
- Manage and develop a team to create best-in-class content and deliverables including, but not limited to, e-learning, instructor-led training, webinars, and event presentations.
- Oversee vendor relationships and budgets including third-party due diligence processes and executing vendor portfolio rationalization strategies.
- Support the Sr. Director, Learning and/or Chief Learning Officer on various executive-level and/or high profile presentations and communication plans.
- Track and report on the team’s key success metrics with ownership of the team’s Objectives and Key Results (OKRs) reporting.
- Leverage key data to report on the effectiveness of the content strategy, continuously improve the quality of deliverables, and manage team workload.
- Collaborate with the Learning Program Managers and internal teams to anticipate upcoming initiatives that require roadmap adjustments for the function.
- Balance the needs of the business with maintaining a high bar for content quality, adhering to Docebo Brand guidelines and presenting complex information in a clear, simple, and visually engaging manner.
- Communicate effectively with senior leaders, cross-functional teams, and other stakeholders to support key business initiatives.
- Serve as an advocate for the Learning organization, enabling internal teams and external customers to engage with Docebo University offerings effectively.
Preferred Qualifications
- PMP certification preferred