Senior Specialist – Financial Operations – Adesa
| Company | Carvana |
|---|---|
| Location | Indianapolis, IN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- High School or GED required
- Bachelor’s Degree in a related field preferred
- Minimum 3 year of office experience, preferably in the automotive industry
- Experience with payment processing or accounts receivable required
- Must be 18 years of age and have a valid driver’s license
- Experience and proficiency with AMS and Salesforce preferred
- Experience and proficiency with Excel or Google Sheets preferred
- Effective communication skills both written and oral
- Proven track record of excellent customer service skills with the ability to develop strong working relationships and interact with all levels across the organization as well as external stakeholders
- Proven ability to multitask while maintaining attention to detail
- Confidentiality and integrity while handling sensitive information
- Proven track record in showing initiative and ownership
- Proven ability to manage deliverables and metrics against aggressive targets and timelines
- Proficiency with computer systems and applications
Responsibilities
- Ensure customers receive attention, and resolve customer issues, in a prompt, efficient and courteous manner.
- Support incoming calls and e-mails by demonstrating friendliness and proper etiquette with both internal and external customers.
- Ability to multitask while keeping a high degree of accuracy.
- Post journal entries and research transactions in AMS.
- Receive incoming payments and process outgoing payments.
- Manage receivables, including contacting the customers for payment.
- Use strategic thought to research and process customer issues.
- Work directly with floor plan companies to check availability and submit floor plan packets or payment transmissions.
- Know when to escalate customer issues which require next level review or technical expertise.
- Proactively provide feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact.
- Ability to work and communicate cross functionally throughout the organization.
- Raise issues and findings during weekly meetings.
- Bring a positive and contagious attitude to work each day, supporting both co-workers and customers.
- Ensure proper follow-through on directives.
- Know and follow company policies, standard operating procedures, and applicable state and federal laws at all times.
Preferred Qualifications
- Bachelor’s Degree in a related field preferred
- Experience and proficiency with AMS and Salesforce preferred
- Experience and proficiency with Excel or Google Sheets preferred