Product Manager – Document Management
| Company | Global Payments |
|---|---|
| Location | Oklahoma City, OK, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior |
Requirements
- Proven work experience in product management
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Knowledge of Agile Project Delivery foundations – SAFe Preferred
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executives and stakeholders
- Solid technical background with understanding and hands-on experience in software development and web technologies
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
- Skilled at working effectively with cross-functional teams in a matrix organization
- Proven ability to manage 3rd party solution provider relationships
- Excellent written and verbal communication skills
- MS/BS degree in Business, Computer Science, Engineering, or equivalent preferred
- 5+ Years of Product Management experience
Responsibilities
- Gain a deep understanding of Merchant and Partner experiences, identify and fill product gaps and generate new ideas that mature operational capabilities for document management, improve customer experience, and drive growth
- Develop a long-term document management platform roadmap for the internal tools needed to support Merchant customers
- Create buy-in for the product vision both internally and with key external partners
- Develop and maintain strong business cases for solutions
- Translate product strategy into detailed requirements
- Scope and prioritize activities based on business and customer impact
- Create requirements documentation
- Work closely with 3rd party solution providers, engineering teams, and other internal product teams to deliver quick time-to-market and optimal resources
- Drive product launches, including working with training, stakeholders, and other product management team members
- Act as a product evangelist to build awareness and understanding
- Conduct Voice of Customer research to solicit feedback on applications and services
- Be the Subject Matter Expert (SME) on company document management solutions
- Be a primary point of contact for business relationships with 3rd party document management vendors
- Stay informed on 3rd party solution options and releases
- Provide feedback to 3rd party solution providers, influencing future development and releases
Preferred Qualifications
- Knowledge of Agile Project Delivery foundations – SAFe Preferred