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Implementation Project Manager
| Company | Nelnet |
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| Location | Nebraska, USA |
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| Salary | $50000 – $55000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Bachelor’s Degree in related field and/or commensurate experience
- 2-4 years of experience in a system analyst and/or software implementation role
- Experience preferred with SQL, HTML, XML
- Experience with Microsoft Office (Word, Excel, PowerPoint, Project)
Responsibilities
- Develop working knowledge of project development process, working with internal managers and supervisors, communicating frequently and escalating issues as necessary
- Utilize big picture analysis to identify efficiencies, opportunities, and strategies to increase departmental scope, customer base and/or expansion of product set
- Assist management staff to organize tasks, time, resources, and people to create a project where all elements come together to repeatedly produce an end result
- Plan and organize work by setting, prioritizing, and adjusting schedules to accommodate sudden changes or unexpected assignments
- Document all communications, actions plans, processes, issues and problems thoroughly and professionally
- Assist in coordinating, leading, and attending project meetings and other meetings as requested
- Conduct requirements review and configure system setup as needed
- Conduct online training with institutions, instructing them on all aspects of the products they are implementing
- Assist in creating and implementing efficiencies in processes as identified during projects or process reviews
- Assist in developing workflow, processes and procedures for new products or services
- Assist in preparing internal and customer facing documentation such as user guides, training manuals and communication templates
- Understand customer implementation business needs, advocate for customer priorities and build relationships with customers
Preferred Qualifications
- Excellent organizational skills
- Attention to detail with high quality standards
- Ability to handle stressful situations and effectively work under pressure and timelines
- Excellent interpersonal and verbal communication skills (in person, e-mail and by phone)
- Excellent written communication skills
- Ability to build consensus and cooperation
- Demonstrated leadership skills, maturity, understanding of people, and a cooperative attitude
- High standards for productivity using effective organization, time management and prioritization skills
- Demonstrated flexibility to respond to changing situations and meet current company needs and job demands
- Self-motivated with the ability to work independently, as well as to work cooperatively as part of a team
- Positive with a can do attitude
- The ability to follow projects through to successful completion
- Ability to maintain a good working relationship with peers and internal contacts
