Retail Supervisor – Netflix House

Retail Supervisor – Netflix House

Requirements

• Demonstrated 2+ years of retail store supervisory or managerial experience.
• Strong knowledge of training & development strategies.
• Experience supervising direct and indirect teams in an environment that embraces continual learning and change.
• Demonstrated experience in overseeing daily activities, enforcing EHS compliance, managing staff training, and optimizing workflows to enhance both safety and guest experience to ensure an overall safe, efficient, and guest-focused operation.
• Excellent verbal and digital communication skills.
• Excellent leadership skills.
• Strong desire to think outside the box and innovate.
• Availability to work days, nights, weekends, and holidays in a 365-day attraction.

Responsibilities

• Supervise the daily on-site operations and team/Crew for the retail store and pop-ups, focusing on sales optimization and fan service informed by revenue targets and budgetary constraints.
• Collaborate with the Retail Vendor for on-site inventory allocation, replenishment, sales tracking, and overall sales performance.
• Responsible for back-of-house retail storage.
• Execute training and deployment process strategies for the retail crew.
• Optimize ongoing retail operations to achieve maximum efficiency and best-in-class Fan experience.
• Follow operational SOPs for daily operations and make recommended updates to the Retail Manager.
• Follow the Netflix Corporate visual merchandising strategy in-store, as directed by the Retail Manager, to ensure a cohesive look across Netflix Houses.
• Act as a Manager on Duty and Safety on Duty for the operation.
• Promote and foster a mindset of continuous innovation for internal teams and external partners.

Preferred Qualifications

• Knowledge of retail trends in the Location-Based Entertainment (LBE) industry is preferred.