Workforce Management Specialist
| Company | MGM Resorts International |
|---|---|
| Location | New York, NY, USA |
| Salary | $22.5 – $22.5 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Must be a minimum of 18 years of age
- Has a high school diploma, GED or equivalent
- Has 2+ years of prior relevant experience
Responsibilities
- Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts
- Serve as a subject matter expert on Workforce Management software and processes
- Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies
- Suggest scheduling changes and create new business models
- Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes
- Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements
- Track, monitor, and communicate all system issues and downtime
- Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis
Preferred Qualifications
-
No preferred qualifications provided.