Administrator – Vehicle Supply Chain

Administrator – Vehicle Supply Chain

Requirements

• Strong verbal and written communication skills
• Strong interpersonal and customer service skills
• Must have the ability to communicate effectively with all levels of employees, customers and vendors
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
• 1 year experience in administrative services or related fields

Responsibilities

• Works directly with State Division of Motor Vehicles and Licensing Agencies in the processing of client’s vehicle licensing requirements.
• Completes state licensing documents efficiently and accurately for cars, trucks, and specialized equipment.
• Works with internal and external clients to ensure proper licensing of customer vehicles, as well as make recommendations on best practices.
• Responds to license related inquiries via multiple platforms.
• Processes licensing work, through our internal online systems, through working directly with State Division of Motor Vehicle, and through working with a third party licensing vendor.
• Works closely with Supply Chain Support Coordinator and/or Process Facilitator on specific projects, escalations, workload distribution, and client requests.
• Researches and communicates changes in state laws and requirements.
• Subject Matter Expert in various States on licensing procedures.
• Assist with training new and existing employees and assists co-workers with questions.
• Maintains and ensures data integrity of vehicle information.
• Responsible for troubleshooting supply chain & licensing delays and working through alternative solutions.
• Works with clients to ensure all of the required state documentation and inspections are included with licensing and delivery paperwork.
• Proactive follow up on licensing to ensure deadlines are being met.
• Ensure we are providing Raving Fans Customer Service to both internal and external clients.
• Prompt and thorough response to inquiries.
• Performs all other duties as assigned.

Preferred Qualifications

• Associate’s or Bachelor’s degree or equivalent work experience preferred, but not required
• Additional education, certifications, or experience are a plus
• Knowledge of DMV regulations and/or Supply Chain processes helpful; but not necessary