Emerge Senior Operations Manager

Emerge Senior Operations Manager

Requirements

• Strong organizational and project management skills identifying opportunities for process improvements to increase business efficiencies.
• Proven track record of successfully managing and delivering complex consulting projects.
• Proven success in leading and growing a team.
• Displays intelligence, creativity, resilience, and persistence in solving varied, complex, and non-routine problems.
• Strong leadership, oral and written communication, presentation, and interpersonal skills.
• Demonstrated experience and success working collaboratively to prioritize and manage multiple, parallel projects in a dynamic, rapidly changing environment.
• Outstanding internal and external customer/client service.
• Strong understanding of legal and regulatory requirements related to information governance and data management.
• Ability to think strategically, drive innovative solutions and have strong analytical and problem-solving abilities.
• Understanding and sensitivity to the confidential nature of the position and department information.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Strong technical skills, including experience with or ability to develop proficiency with database applications supporting operations, such as client relationship management, cost/revenue tracking, project management, timekeeping, employee performance, billing, expenses, collections, financial reporting (e.g., iManage, OnBudget, Workday, QuickBase, Intapp).

Responsibilities

• Assist eMerge Managing Partner and Principals with the day-to-day operations of the eMerge team, ensuring efficient and effective service delivery and implementation of team initiatives.
• Coordinate with relevant teams supporting eMerge (e.g., Accounting, Human Resources, Legal Talent, and Professional Development) for financial management, recruiting and staffing, onboarding, and ongoing performance management and development needs; assure effective performance in all areas and active engagement of the operations team in execution.
• Work closely with Managing Partner on eMerge personnel initiatives and decisions, such as performance management processes, matter staffing, team bonus structure, training programs, and team meeting agendas.
• Plan, execute, and oversee regular and special eMerge training and retention initiatives, such as the eMerge Annual Leadership Retreat, quarterly team meetings, annual team-wide training, Annual Team Awards & Celebration, and other team social events.
• Manage employee life cycle events and performance management with support of HR, operations staff, and other eMerge managers and directors.
• Ensure effective, accurate, and timely execution of monthly billing process for billing preparation and delivery of client invoices, in collaboration with the firm’s accounting department; identify and implement process improvements for billing efficiency and resolve complex billing issues.
• Manage the annual eMerge revenue and expense budget and approve all eMerge expenses.
• Conduct regular monthly financial analysis across eMerge, and proactively prepare executive summary reporting on key financial metrics for eMerge Managing Partner and Principals review.
• Prepare routine business metrics reports for eMerge Managing Partner, leveraging technologies such as QuickBase and LitShare.
• Oversee people and processes related to new client/matter engagement, intake, conflicts clearance and matter opening.
• Monitor current eMerge priorities and business needs, recommending and implementing strategies and actions to execute on those needs.
• Oversee support from operations staff related to routine administrative assignments to ensure efficiency in processes and alignment with business needs and goals.
• Develop and monitor key performance indicators (KPIs) to measure team performance and drive continuous improvement.

Preferred Qualifications

• Bachelor’s degree or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.
• Minimum of five (5) years’ experience in law firm or legal industry management/administration.
• Experience with principles of financial reporting, financial analysis, billable hours productivity tracking and reporting.
• Strong legal and/or discovery services industry experience.