Commerce Solutions Client Success Specialist – Commerce Solutions
| Company | TransUnion |
|---|---|
| Location | Chicago, IL, USA, White Plains, NY, USA |
| Salary | $51700 – $75000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field
- 1-2 years of experience in Client Management
- Industry experience in the Media sector specifically in Media Effectiveness, Ad measurement, and Digital Audience solutions is a plus.
- Experience tracking relevant KPIs relating to customer satisfaction.
- Proficient in MS Office, with working knowledge of CRM platforms
- Excellent communication skills
Responsibilities
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Ensure delivery timelines and SLAs are met
- Help up-sell or cross-sell services and products to client
- Ensure both the company and clients adhere to contract terms
- Collaborate with internal teams (e.g. sales, marketing, product managers, engineers, management) to address customers’ needs
- Onboard clients to our solutions including training, presentations, and strategy sessions
- Manage client expectations and solution delivery
Preferred Qualifications
- Industry experience in the Media sector specifically in Media Effectiveness, Ad measurement, and Digital Audience solutions is a plus.