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VCF Support Account Manager – Vcf Sam
| Company | Broadcom Limited |
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| Location | Atlanta, GA, USA |
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| Salary | $71000 – $113000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree plus 5+ years of related experience OR Master’s degree plus 3+ years of related experience. Relevant years of experience in lieu of a degree may be considered.
- Must have legal authorization to work in the US.
Responsibilities
- Coordinate and lead recurring weekly/biweekly/monthly meetings with your customers to review their SR portfolio, identifying status, dependencies, and prioritization.
- Oversee and direct Support Requests to the proper resources.
- Act as the single point of contact for the management and escalation of all Support-related activities by partnering with Account Teams and TAM (where applicable).
- Coordinate all remote and onsite support engagements and lead get-well plans for customers to identify negative trends and act accordingly with internal teams to improve the Support experience.
- Provide advice and guidance to ensure successful ongoing usage and adoption of VCF and its components.
- Identify affected customer environments, communicate, and assist with the resolution of any VMware Security Advisories.
- Work with the Proactive Services team to identify potential issues in customer environments and communicate them to customers along with the impact and steps for resolution.
- Document and deliver formal and informal root cause analyses as needed for critical customer situations.
- Participate in Executive Business reviews and provide details that identify issue trends, corrective actions, and training opportunities based on customer SR data.
Preferred Qualifications
- VCP certification (to be obtained within the first 6 months).
Benefits
No information provided on Benefits.
