Consumer Banker III

High School Diploma/GED and 2 years customer service or call center experience, or college degree or equivalent military experience
Experience in a sales environment required; experience in financial industry a plus
Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone
Ability to professionally represent Fifth Third Bank in verbal and written communication
Exhibits business acumen
Demonstrated ability in making sound decisions
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Create a memorable customer experience by proactively building, maintaining, and growing relationships in the unassigned book of business through outbound calling efforts
Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals
Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions
Maintain a well-developed, working knowledge of products, services, and processes offered
Work collaboratively with internal partners to ensure customer’s needs are met
Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
Other duties as assigned